Privacy Policy

This Privacy Policy explains how Aitomate (“we”, “us”, or “our”), operating at aitomated.com.au, collects, holds, uses, and discloses your personal information. We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or engaging our services, you consent to the collection and use of your personal information as described in this policy. If you do not agree, please do not use our website or provide us with your personal information.

We may collect the following types of personal information:

• Identity information — your name, job title, and company name
• Contact information — email address, phone number, and business address
• Project information — details about your project requirements, budget range, timeline, and preferred services (as provided through our contact form)
• Communications — records of correspondence between you and us, including email, contact form submissions, and live chat messages
• Usage data — information about how you interact with our website, including IP address, browser type, pages visited, and time spent on pages (collected via cookies and analytics tools)
• Payment information — billing details processed securely through Stripe (we do not store credit card numbers on our servers)

We collect personal information:

• Directly from you — when you fill out our contact form, book a consultation, send us an email, or engage us for a project
• From our website — through cookies, analytics tools (such as Vercel Analytics), and our AI-powered chat widget
• From third parties — such as referral partners, publicly available sources, or platforms you use to contact us (e.g., LinkedIn, WhatsApp)

Where practicable, we will collect personal information directly from you. We will not collect sensitive information (such as health, racial, or political information) unless you voluntarily provide it and consent to its collection.

We use your personal information for the following purposes:

• To respond to your enquiries and provide the services you have requested
• To communicate with you about your project, including progress updates and deliverables
• To send you relevant information about our services (you can opt out at any time)
• To improve our website, services, and user experience
• To process payments and manage our business relationship with you
• To comply with our legal obligations under Australian law

We will not use your personal information for purposes other than those described above without your consent, unless required or authorised by law.

We may share your personal information with:

• Service providers — third-party tools we use to deliver our services, including Firebase (Google Cloud, data storage), Stripe (payment processing), Vercel (website hosting), Anthropic (AI chat features), and Mailgun/Resend (email delivery)
• Professional advisors — accountants, lawyers, or consultants engaged by us, subject to confidentiality obligations
• Regulatory authorities — where required by law, regulation, or court order

We will not sell, rent, or trade your personal information to any third party for marketing purposes.

Some of our service providers operate overseas, including in the United States (Firebase/Google Cloud, Vercel, Stripe, Anthropic, Mailgun). Before disclosing personal information to an overseas recipient, we take reasonable steps to ensure the recipient complies with the APPs or is subject to a substantially similar privacy regime, as required under APP 8.

Our website uses cookies and similar technologies to enhance your experience and collect usage data. These include:

• Essential cookies — required for the website to function correctly (e.g., session management, authentication)
• Analytics cookies — help us understand how visitors use our site so we can improve it

You can manage cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain features on our website.

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include:

• HTTPS encryption across our entire website
• Firebase security rules restricting database and storage access
• Role-based access controls for internal systems
• Secure payment processing through Stripe (PCI DSS compliant)
• Regular review of our data handling practices

No method of electronic transmission or storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact form submissions and project records are retained for a reasonable period to support our business relationship with you. You may request deletion of your personal information at any time (see section 10).

Under the Australian Privacy Act, you have the right to:

• Access your personal information that we hold
• Request correction of inaccurate, incomplete, or out-of-date information
• Request deletion of your personal information (subject to legal obligations)
• Withdraw consent for marketing communications at any time
• Lodge a complaint if you believe we have breached the APPs

To exercise any of these rights, contact us at hello@aitomated.com.au. We will respond to your request within 30 days.

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us by emailing hello@aitomated.com.au. We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Email: enquiries@oaic.gov.au

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised “last updated” date. We encourage you to review this policy periodically.

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

• Email: hello@aitomated.com.au
• Location: 45 Stuart St, Perth WA 6000