Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the website operated by Aitomate (“we”, “us”, or “our”) at aitomated.com.au, and any services we provide through the website or under separate engagement.

By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree, you must not use our website or services. These Terms are governed by the laws of the State of Western Australia.

Aitomate provides AI integration, workflow automation, custom software development, and related consulting services to businesses. Our services include but are not limited to:

• AI chatbot and assistant development
• Workflow and business process automation
• Full-stack web application development
• AI strategy and consulting
• WhatsApp and messaging automation
• Data analytics and dashboard development

Specific deliverables, timelines, and fees for any engagement will be agreed upon in a separate written proposal or statement of work between you and Aitomate.

You agree to use our website only for lawful purposes and in a manner that does not:

• Infringe the rights of, or restrict or inhibit the use of this website by, any third party
• Breach any applicable law, regulation, or code of conduct (including the Competition and Consumer Act 2010 (Cth))
• Introduce malicious software, attempt to gain unauthorised access to our systems, or interfere with the operation of the website
• Collect or harvest personal information from other users of the website
• Use the website to transmit unsolicited commercial communications

We reserve the right to restrict or terminate your access to the website at any time, without notice, if we reasonably believe you are in breach of these Terms.

Our website includes an AI-powered chat widget for general enquiries. Please note:

• The chat widget uses Anthropic's Claude AI to generate responses. Responses are informational only and do not constitute professional advice.
• Conversations may be stored to improve our services. Do not share sensitive personal information, passwords, or confidential business data through the chat widget.
• AI-generated responses may occasionally be inaccurate or incomplete. We are not liable for decisions made based solely on information provided by the chat widget.

All content on this website — including text, graphics, logos, icons, images, code, and design — is the property of Aitomate or its licensors and is protected by Australian and international intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from any content on this website without our prior written consent.

Client work: Intellectual property rights for custom software, applications, and deliverables created for you under a paid engagement will be assigned or licensed to you as specified in the relevant statement of work or proposal. Until full payment is received, all intellectual property remains with Aitomate.

Where you engage Aitomate for a project, the following general terms apply (unless otherwise specified in a written agreement):

• Proposals and scope — project scope, deliverables, timeline, and fees will be outlined in a written proposal. Work begins only after written acceptance of the proposal.
• Payment — invoices are due within 14 days of issue unless otherwise agreed. We reserve the right to suspend work on overdue accounts.
• Changes — requests for changes to agreed scope may result in adjusted timelines and fees. We will notify you of any material changes before proceeding.
• Cancellation — either party may terminate an engagement with 14 days written notice. You are liable for payment for all work completed up to the date of termination.
• Warranty — we warrant that deliverables will materially conform to the agreed specifications for a period of 30 days after delivery. Our liability under this warranty is limited to correcting defects at no additional cost.

To the maximum extent permitted by law, Aitomate excludes all liability for any loss, damage, cost, or expense (whether direct, indirect, incidental, special, consequential, or otherwise) arising from:

• Your use of, or inability to use, our website or services
• Any errors, omissions, or inaccuracies in content on the website
• Unauthorised access to or alteration of your data
• Actions or omissions of third-party service providers

Nothing in these Terms excludes or limits any rights you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) that cannot be excluded by agreement. Where our liability cannot be excluded, it is limited to (at our discretion) re-supplying the services or paying the cost of having the services re-supplied.

You agree to indemnify, defend, and hold harmless Aitomate, its directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including legal fees) arising out of or in connection with your breach of these Terms or your use of our website or services.

Our website and services may integrate with or link to third-party platforms and services, including but not limited to:

• Firebase (Google Cloud) — authentication, database, and file storage
• Stripe — payment processing
• Vercel — website hosting and deployment
• Anthropic — AI chat functionality
• Calendly — consultation booking

Your use of these third-party services is subject to their own terms and privacy policies. We are not responsible for the practices or content of third-party services.

We make reasonable efforts to keep our website available but do not guarantee uninterrupted access. We may modify, suspend, or discontinue any part of the website at any time without notice.

We reserve the right to update these Terms at any time. Changes will be posted on this page with a revised “last updated” date. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms.

These Terms are governed by the laws of the State of Western Australia. Any disputes arising from these Terms or your use of the website will be subject to the exclusive jurisdiction of the courts of Western Australia and the Federal Court of Australia.

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions will continue in full force and effect.

If you have questions about these Terms of Service, please contact us:

• Email: hello@aitomated.com.au
• Location: 45 Stuart St, Perth WA 6000